Category Archives: Inmate Communication Technology

Why Securus Technologies Remains the Leading Provider of Technological Solutions for Correctional Facilities

The headquarters of Securus Technologies is in Dallas, Texas. It serves more than 3,450 public safety and correction agencies. Securus Technologies is committed to service through the provision of incident management, investigation, emergency response, communication, and biometric analysis services. The firm’s main focus is the provision of what matters.


Securus Technologies is one of the leading providers of criminal justice and civil technology solutions for investigation, public safety, and corrections and monitoring in solving and preventing crimes including those committed by inmates. Rick Smith who is the chairman and chief executive officer of Securus Technologies says that the company develops new product or service to help with law enforcement and preventing crimes once every week.


One client says that he wants to recognize Securus for their LBS software. The Sheriff’s department uses the LBS software to work with other law enforcement resources, and it has managed to recover illegal money, assets, and drugs that are worth millions. The customer further states that there is no doubt that without the LBS software, it would be very difficult and even impossible to recover the items. In his opinion, the LBS service is a good reason on its own for them to continue working with Securus in the future. In his view, the technology together with the investigator pro has made Securus Technologies the leading jail phone provider in the market.


Rick further comments that they have received several emails and letters about what they build and how what they do helps to keep the society safer. According to him, providing safety in the society is part of the DNA of Securus Technologies and that it is an honor for the firm to serve and protect the community. Securus Technologies has extended an invitation to its customers and competitors to visit the Technology center based in Dallas, Texas, where they will have an opportunity to witness the presentation on what to do to prevent and solve crimes.


Securus Technologies Paves the Way For Better Inmate Communications

Founded in 1986, Securus Technologies is a privately held company that specializes in civil and criminal justice tech solutions, thus modernizing the incarceration experience for the better. They promptly lead at providing thousands of public safety, corrections and law enforcement agencies technology solutions that are readily accessible. The company now serves over 3,400 agencies in North America alone, that also includes over 1.2 million inmates. Securus Technologies is praised for their easy to use tech solutions and currently has accumulated well over 100 patents under their belt.


Stationed in Dallas, Texas, the company has employed top-notch engineers, technologist, designers and innovators to deliver the utmost positive experience for their clients. Securus has gained so much trust since their start and their services are in high demand at correctional facilities across the nation. Inmates can easily reach out to their loved ones and friends using Securus’s tech solutions, and correctional personnel can send critical info back and forth securely. Securus recently developed a tablet based software to help thousands of incarcerated individuals to enroll and obtain college degrees online. There are a reported 70,000 inmates pursuing their college degrees.


Customers of Securus Technologies revel that there is no comparison in the quality of family interaction amongst inmates when using their video calls. Especially when seeing their loved ones open gifts on Christmas day for example. They stress that you can’t get that same experience using just audio calls. Facility customers stated that the calls that contained various info on drug or alcohol usage, selling or distributing drugs, threats and other suspicious activities were effectively monitored. One customer was in the midst of an investigation and used Securus’s covert alert feature and was able to take a suspect into custody. “The LBS services alone are enough for us to continue using Securus in the future”, raves a satisfied customer.


Helping to Keep Inmates Successful After Entering Back into Society with Securus Technologies

When a loved one is sentenced for a period of time to a county jail or state prison, the time spent away from family and friends can put the inmate in a serious frame of mind that often will leave them acting out within the jail system. When it comes to helping inmates survive the sentence they are handed, allowing for visitors and family to be able to interact with the inmate more openly and freely, is what is going to help the inmate handle their sentence better.


When family and friends are able to interact more with an inmate, the person serving time is more apt to remain out of trouble when they are released from the jail. By keeping involvement with friends and family, the inmate has a higher success rate than those who were not given access to their friends or family.


In order to keep the cost of visits down for jails and inmates, the idea behind remote visits is one that keeps involvement up and crime down within jails. For someone who is visited weekly by family, the time they are allotted with each other is very limited. With remote visits, the inmate is given longer periods of time to visit with each other. The other factor to consider is the amount of time that is spent driving to and from the jails. In some cases, the person traveling is not aware that there is something keeping them from visiting with the inmate until they arrive at the jail. If there is a lockdown at the jail or prison, the person visiting is wasting time on travel.


Securus Technologies opens lines of communication between inmates and family in a number of ways. Whether it is by local visits, remote visits or even calls made home, the idea behind helping inmates serve successful prison terms is what helps to keep crime rates down once inmates are released back into society.



Using Securus Technologies to Keep Our City Streets Safe

My job as a police officer is keeping the streets of our city safe for all residents and visitors. When there are people doing things that put others at risk, me and my fellow officers have to locate them and get them off the streets as quickly as possible. We have a very bad gang problem in the area, and this really compromises our efforts because each of those members have little regard for an officer, let along an innocent citizen.


Although we try to stay one step ahead of the crime, the challenge we face is gang members at high levels in jail are still handing down orders to the low-level soldiers on the street. For every gang member we arrest, three more join the gang that week. We can not rely on informants in this situation because gang members would never talk about their brothers and residents are terrified to be exposed as rats for fear of retaliation by the gangs.


When Securus Technologies installed a new inmate communication system in our jail, the game was about to change for the better. In the past we have been able to monitor the communications of inmates to the outside, but they change their language so often we usually are left with little in the way of solid evidence. When I was trained on the LBS software, suddenly things began to change for me and my team. We were hearing chatter from high-level gang members in a new light.


On a number of these calls, we picked up on gang leaders putting the word out for gang members to make hits, bring weapons to the jail, and to even take down and abuse law enforcement. The new technology has helped us clean up the streets of our city for everyone.


Securus Technologies Is Committed To Making A Difference In Correctional System

Securus Technologies provides 5 different areas of services to its clients. The first area is monitoring solutions. This area provides court appointed community reporting and electronic/GPS monitoring solutions. The second area is corrections solutions. This area provides ancillary, inmate self-service, information management and inmate communication solutions in both prisons and jails. The third area is investigative solutions. This area provides biometric analysis, location based services and data analytics solutions. The fourth area is public safety solutions. This are provides public information, incident management and emergency response solutions. And finally the fifth area is solutions for family and friends. This area provides services that allow and inmate’s loved ones to communicate with them, by video, email and inmate phone calls. 

Securus has such a strong ties to the communities that it serves that it started a Correctional Officer Memorial Fund. The fund was for the families of non-administrative correctional officers who had lost their life while serving at a facility that Securus is involved in. The family receives one year of salary for the individual lost as a token of gratitude for their sacrifice. This fund is wholly funded by Securus. 

The devices and solutions that Securus provides to its clients were discussed in a recent article by PR Newswire. The article talked about how thousands of devices that Securus had recently developed and sent out to inmate facilities would be used for everything from providing better access to law libraries and more efficiently filing grievance reports to allowing commissary ordering and providing inmates to job search tools as their release from prison nears. The article quoted the CEO of Securus, Rick Smith. Smith said that their goal in these new devices was to make prison more rehabilitative so that prisoners would be less likely to return. 

Rick Smith also explained a little bit about the new devices that they had sent out to their facilities. He referred to all of the devices as intelligent communications devices. This includes some sophisticated tablets for inmate use and video visitation kiosks where inmates can video chat with their loved ones. Download the Google app here for your Android devices. Contact customer service reps at Securus if you have issues connecting the service to the technology.

All of the devices have very high security levels to make it impossible for the device to be used for any purpose other that what it was specifically designed for. With 84 thousand devices sent out, Securus is expecting very exciting results ahead.